FAQs About Applying Online

What happens if I forget my password?
If you have forgotten your password, click on “Forgot Your Password”.  Enter your e-mail address and answer the security question (this is the question you set up when you created your profile).  Your password will be e-mailed to you.  Please note that our Human Resources staff will not be able to provide you with your password.

I’m having trouble submitting my online application . . .
We have computers set up at our Raleigh and Cary Campus Human Resources departments and welcome you to come by and apply.  If you need assistance reading through the application process or operating a computer, we encourage you to bring someone with you for assistance.  For additional computer problems, please contact the Human Resources front desk at 919-350-8140 or call toll-free at 877-213-3720.

How long will my application remain on file?
Your online profile will remain in our database for one year.  You may update your profile or apply for additional jobs at any time by logging in under “Returning Applicant” or “Employees – Returning User”.

Should I complete a new application for each additional job if I want to apply?
There is no need to complete an additional profile, as our system allows you to update your profile or apply for additional jobs at any time by logging in under “Returning Applicant” or “Employees – Returning User”.

How soon will I be notified as to whether or not I am being considered for a job?
If you are selected as a top candidate, you will generally be contacted by telephone or e-mail within four (4) weeks to schedule a time to discuss your qualifications in detail.  The response time varies significantly depending on the number of applications to be considered.

Who should I contact regarding the status of my application?
Due to the volume of applications we receive, we do not accept inquiries regarding the status of your application.  Once you apply for a job, you will receive an automatic e-mail response to confirm that we have received your profile or resume.  If it is determined that you are a top candidate, Human Resources will contact you by phone or e-mail to discuss your skills in detail or to schedule you for an interview.

What happens if a job becomes available that I have not applied for but am qualified?
As new positions become available, you will be included in searches conducted by Human Resources as they search for applicants who meet the skills, competencies, and qualifications for new open positions.

My telephone number / address has changed.  How can I update this information?
You may update your profile at any time by logging in under “Returning Applicant” or “Employees – Returning User.”  You will then click on “View Your Profile” and “Edit Profile.”  Once you have entered your new information, click on “Save” at the bottom of the page.

I don’t have an e-mail address or resume.  Are these things required?
Yes.  Both an e-mail address and resume are required in order to use our online applicant system.  If you do not have an e-mail address, there are several resources available that offer free e-mail accounts.  One of these is http://mail.yahoo.com/.  Please note that WakeMed has no association with your chosen e-mail provider.  If you do not have an electronic resume, click on Resume Builder under “New Applicant” and a wizard will walk you through the steps to create your resume.

What is a “job cart”?
When you search for jobs, it's similar to shopping online.  If you see a job you're interested in, you are able to save that job by clicking on "Add to job cart.” Then you may click on “View job cart” to display all of the jobs you've selected.  You will have the option to remove any jobs from the cart by clicking the delete button.  You can apply for all the jobs in your cart by selecting the box to the left of the job title and clicking the “Apply” button.

How long do I have to complete my profile?
The online application system will automatically log you out after 10 minutes of inactivity.  This is not a limit as to how long you have to complete your profile.  If you begin completing your profile but enter no information or perform no action for 10 minutes, you will automatically be logged out of the system.
 
I performed a job search on all jobs.  How are the results returned?
When you search through our employment opportunities, jobs are returned based on the date they were added to our website.  By clicking the heading for “Job Title,” or “Job Category,”  your results will be returned in that order instead of the date order.

Where can I get my employee number?
(WakeMed Employees Only)  If you do not know your employee number, look at the top of your pay stub.  The number listed under Emp. No. is your employee number.

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